WhatsApp AI assistants that sell, support and book

AxionIQ builds WhatsApp AI assistants on the official Business API that qualify enquiries, answer product questions, take bookings and recover abandoned carts. Customers reply on the channel they actually open. You stop losing revenue to slow first responses and missed messages.

What it does

The assistant lives on your WhatsApp Business number and handles inbound conversations end to end. It answers product, stock and policy questions, books appointments straight into your diary, captures lead details into your CRM, sends order updates, and runs scheduled follow-ups for carts left behind or quotes that went quiet. Where a conversation needs a human, it hands over with the full thread, customer record and suggested response attached.

Outbound is template-based and consent-led, following Meta's policy rules so your number stays healthy. Every conversation is logged against the contact in your CRM, so reporting ties messaging activity to revenue, not to vanity metrics.

How AxionIQ implements it

Week one of the Sprint covers BSP setup, number provisioning and template submission. We map the conversational flows against your real top intents, sourced from existing call logs, web chat transcripts or your sales team's inbox. Week two builds the assistant against a sandbox number with your knowledge sources connected. Week three goes live behind a 50 percent traffic split so we can compare against the prior baseline before scaling to 100 percent.

Once live, Build & Run keeps the templates compliant, tunes the prompts against weekly conversation reviews, and pushes new intents in as your business evolves. You do not need a WhatsApp specialist on staff.

ROI examples

WhatsApp messages see roughly a 98 percent open rate, versus about 20 percent for email (Mobilesquared, 2025). For UK home services and dental practices, that gap shows up as more booked jobs and fewer no-shows. A home services operator we work with patterns of saw their after-hours conversion roughly double after replacing voicemail with a WhatsApp assistant that books on the spot. An e-commerce brand recovered a meaningful share of abandoned carts simply by sending a polite, AI-personalised follow-up on WhatsApp within an hour of drop-off.

Where this fits

WhatsApp pairs naturally with AI customer support on web and helpdesk, and with AI lead generation for inbound qualification at scale. The clearest fits are dental practices, home services, estate agents and e-commerce.

Common questions

Do we need WhatsApp Business API to start?

Yes for any production deployment. We handle the Business Service Provider setup, number verification, template approvals and Meta Business Manager configuration as part of the Sprint. If you are already on a BSP, we integrate with what you have rather than forcing a migration.

How do you stop the assistant going off-script?

We constrain the assistant to your real product catalogue, pricing and policy documents through retrieval, with explicit guardrails on what it can and cannot promise. Anything outside the scope hands off to a human with full context. We monitor and tune weekly during Build and Run.

Can it actually book appointments and take payments?

Yes. The assistant integrates with your calendar (Google, Microsoft, Calendly, or industry tools like Dentally and ServiceMinder), and with payment links from Stripe or your existing checkout. We scope the exact actions in the Sprint, no speculative features.